Imported Wines in India – Focus on Volumes Killing Quality (Part 1 of 2)

Re-plugging the first part of my LinkedIn article here on the state of imported wines in India and the role of every stakeholder in its current form. 


Many who follow the Indian wine industry or are a part of it, often talk about various challenges that are restricting its potential. Most of them are well-known and have been debated and discussed endlessly since the imported wine sector started to take shape. But here we are, almost a decade and half later, still continuing with the same old narrative of how high taxes, stigma towards alcohol consumption and lack of knowledge are impeding its growth. While these are and will remain valid reasons, there are other significant factors which need closer scrutiny too – more so when we talk about quality wines. Let’s not forget, it is the growth of quality wines which is the real measure of a country’s progress towards a healthy wine culture.

In current market conditions, the most important factor which is hampering the expansion of quality wine consumption is a consistent focus on volume business (with some exceptions, which I’ve discussed later) at the expense of mid and higher end of the market. This is the singular reason why outlook for quality wines in India seems rather bleak for the foreseeable future.

What are volume & quality wines? 

Before we proceed, let me briefly and simplistically explain for the layman what I mean by quality and volume wines in terms of monetary value and in the Indian context. Any wine which is imported at a CIF cost between 1200 – 2200 Rupees (roughly 18 to 33 USD) per case of 12 750 ml bottles falls under volume brands (low-end, cheap, plonk are the other ways of describing these wines). These are mostly sold as super-economy (other name of cheap) labels at retail stores and served as high volume labels at on-trade locations (mostly banquets and as ‘competitively priced’ by-the-glass).

Quality wines, on the other hand, naturally come for a price – anything above Rs. 6500 (100 USD approx.) per case CIF can be placed in this category, although there are different price brackets in this segment depending on demand and quality classification.

The primary indicators 

If one carefully analyzes the growth of wine brands in India for the last five years, it is evident that the lower end of the category has grown the most. A further drilling down will also reveal how some countries/regions have grabbed the majority of this growth pie. Australia, Chile, Argentina and Spain are the most prominent ones in this list, and in spite of their geographical differences, there is one common link – all of them send the biggest shipments of volume wines to India. Almost all importers (barring a very few) have one or more such brand(s) in their portfolio, and in some cases, these labels have become the unofficial flagship offerings of the businesses.

Logically, economy options are always going to be top sellers in a price-sensitive market like India but it is the focus on this category that should worry quality wine producers from across the world, both that are already present in the country and those planning an entry.

Although each category of wines serve a particular price requirement of the market and cannot be compared as genuine peers but both have their respective, and often unique growth opportunities. A simple analysis of sales trends suggests a different story though – that the lower end of the market has grown disproportionately, while the growth of mid/higher tier has remained stagnant at best.

"When the top-line generation is pushed through a greater emphasis on volume achievement, the focus on this segment becomes much more relevant, as in the case of large importers"

So what explains the emphasis on the volume segment? At the crux of it lies the impact on top-line, liquidity flow and in many cases, profit margins of a business. Higher volumes add to the top-line while better margins add to the profitability and a fast moving inventory keeps the cash flow dynamic. When the top-line generation is pushed through a greater emphasis on volume achievement, the focus on this segment becomes much more relevant, as in the case of large importers.

Let’s take two New World brands as a case study, using last three years’ sales data. One is a mass-distributed label solely targeted towards banquet listings, cheap by-the-glass offering and as an entry-level brand in retail shops, while the other a popular quality wine from the same country with high brand value world over. Looking at their performance gives us a fair indication of how most quality wines are faring vis-a-vis mass distributed wines.

How did the low-priced wine achieve such success in the face of stiff competition from well-established brands like the ubiquitous Jacob’s Creek? And why did brand ‘Y’ lag behind and was not able to ‘stay afloat’? The answer lies in my earlier mention of FOCUS – that’s what the chart above represents in a nutshell. Does that mean that with the right focus, brand ‘Y’ could have also performed well? In all probability yes, provided the right promotional strategies were in place, in addition to maintaining a sales ecosystem which balances volume generation with quality focus.

Let’s look at another example by taking into account wines from different parts of the world. For simplicity and broadness sake, the charts below represent styles rather than actual brands.

There are plenty of similar examples in the Indian wine industry which tell us how a business’s emphasis on growing volumes often comes at the cost of compromising with quality. The problem is exacerbated with the number of volume brands an importer represents as the development of quality labels is likely to attract less importance against the attention towards increasing volumes by selling more economy brands.

It is important to mention here though that not all importers and distributors are in this volume game. Some have chosen to maintain a fine balance, and a handful have even focused on quality wines thereby creating a niche for themselves.

In one of my earlier posts, I discussed how the retail sector is poised to become one of the main drivers of wine business in India. As predicted, the segment is on the upmove, but the question remains if the quality segment can benefit from the rise of off-trade business in the country. The trends and strategies adopted by the players at the moment suggest otherwise. Although it may be too early to predict but the lack of right promotional campaigns and pricing strategies suggest that the volume brands are going to be the biggest beneficiaries in the standalone retail sector as well. These, in a way, will eventually turn out to be India’s own supermarket labels.

Other key indicators 

Apart from sales performance, what are the other indicators which suggest that quality wine business is facing consistent challenges in finding a firm foothold in the country? The answers may lie in the following facts:

  • Limited use of genuine data analytics and relevant market penetration tools in terms of tracking brand performance. The normal industry convention is to use sales and stock depletion numbers as a benchmark of performance but wineries will be well placed to supplement sales tracking with close monitoring of marketing plans, implementation of growth strategies and most importantly, ensure effective allocation of budgets
  • Lack of brand-specific and general wine training across channels as part of a larger promotional strategy, which has a direct impact on sales
  • Limited and often ineffective promotional campaigns involving quality wines – a common one being the much clichéd wine dinners, which hardly does anything to increase sales and long term brand value, as established by records.

Implications 

"Apart from the prospect of commoditizing a lifestyle beverage, focus on volume also puts the future of quality wines at risk"

The effect of fast growth of volume wines is not hard to comprehend in an evolving market like India. Apart from the prospect of commoditizing a lifestyle beverage, it also puts the future of quality wines at risk. This is further compounded when, apart from the importer, another major stakeholder, i.e. the hospitality industry, plays a defining role in this quality vs. volume game. I have seen many wine lists across the country, including of 5 star properties, where economy wines not only occupy vital space in the portfolio but are also actively promoted – often at the expense of quality wines.

While such an approach is purely attributed to business reasons, top hotel brands must realize that this strategy is detrimental to their overall high standard of service offerings and is likely to be unsustainable in the long run.

Conclusion 

"It is in the larger interest of the industry and all its significant players to create a fine balance where quality is not compromised"

India offers a host of opportunities for wines of every price and quality category, considering the sheer size of the potential market. While volume wines and the economy segment are expected to continue as the main drivers of the business, it is in the larger interest of the industry and all its significant players to create a fine balance where quality is not compromised. Other growing wine markets around us like China (although paradoxically), have proven that quality can coexist with scale.

No one expects India to be a fine wine market at this stage, or even in a decade or two from now, but we should also not be labelled as a destination for cheap, mass-produced wines. A market growing at 20% annually can surely ensure that.


The second part of this article will deal with what quality wine producers can do to ensure that their business objectives remain secured in India.

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Wine Business in India – Opportunity or Dilemma?

wineshop

Re-plugging this popular post on LinkedIn for the benefit of  the followers of this site.

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The Indian wine ecosystem is evolving and with the rising profile of wine there is a lot of interest in business opportunities available in the sector. But what are the challenges? More importantly, how feasible is it to enter a business whose target market is less than 1% of the total population?
I have always considered the Indian wine market an enigma – on the one hand there is a seemingly eternal and ceaseless optimism about its future, on the other, on-the-ground realities and challenges seem to be too big to overcome in realising its true potential. But this has not deterred many optimists to venture into this tricky market, achieving mixed results at best.

As an active member of the Indian wine community, I am often asked about business opportunities and the pros and cons related to various types of wine businesses here. Although most queries reflect the above mentioned quandary of a wannabe entrepreneur and existing businesses elsewhere, it is also interesting to notice that many feel that the time is right to be a part of the Indian wine story. A lot of this optimism can be attributed to the buzz created by media stories, a lot of which unfortunately is often recycled and are far from ground realities. Therefore personally, I always take a cautious approach in this matter, not because I am not hopeful of its future but due to a realistic assessment of the present market conditions that are far from being conducive for existing wine businesses, let alone new ventures.

So what are the opportunities of entering the Indian wine market?

Let’s explore three areas which attract the imagination of most people nowadays when they think of the setting up a wine business in India. A vast majority of the queries that I receive relate to these sectors.

Import/distribution: This remains the most sought after option of entering the market but also has a disturbingly high failure rate as the short and medium term returns in this business are disproportionately low vis-a-vis the initial investment. Those aware of the market know that in the last few years, many importers have shut shop in India, some incurring heavy losses.

The survival, scalability and subsequent success of import and distribution of wines is only possible if substantial volumes are generated in the on-trade segment, which remains the main source of wine consumption in India. With hotels offering a meagre 20 to 25% on of CIF (Cost, Insurance & Freight), the margins often get diluted in huge costs a bottle of wine incurs upon arrival on Indian shores – customs duties, bonding & warehousing, taxes to state governments, brand registration charges, renewal of registrations, transportation etc. This leaves very little at the hand of the importer, a reason why achieving volumes is the key. Since this poses a big challenge, many have added spirits and beers to their portfolio which offer better margins and certainly volumes. A point in case is Brindco, India’s largest importer and distributor, whose success can largely be attributed to the top brands of spirits & beers it represents in India, including those from the multinational behemoths like Diageo & Brown-Forman.

Then comes the complex task of creating and mastering the art of smoothly operating a distribution network. You can either create your own or use an existing network to reach your customers. While the first requires huge cash injection and fulfilling endless legal obligations, the latter will see your cost skyrocketing and margins plummeting.

Finally, there is always the competition to deal with. A new entrant will not only have to put in everything to grab a share of a highly sought-after pie, he also has to find ways to remain relevant for the long term – no mean ask in a highly competitive but very limited marketplace.

Wine E-commerce: Although India is witnessing an online revolution with eCommerce start-ups leading the way, wine is unlikely to be a benefactor of this boom in the near future, mainly owing to strict (and archaic) government laws related to alcohol consumption. Apart from plethora of hurdles in selling alcoholic products online, the logistical nightmares of lawfully operating such businesses can be too many. Take home delivery for instance, which is an integral component of an entire eComm cycle – a lot of state governments do not allow alcoholic products to be delivered at home making it extremely difficult to justify the very existence of such businesses. Some online wine sellers have found a way of circumventing this problem by routing the orders through retailers who in turn deliver the wines to customers, illegally in most cases.

One should also be mindful of the risks of online wine businesses due to the socio-political sensitivity to alcohol. It may not come as a surprise if one day the government cracks the whip and decides to ban any form of liquor sale on the internet anywhere the country. Many state governments have done so in the past and there is no guarantee that such a step will not become a pan India phenomenon in the future.

Retail: This, in my view is going to be the future of wine business in India. With rising awareness, coupled with highly restrictive prices in the on-trade segment, consumers will slowly drift towards buying wines from retail. It will also be in line with the trend in other wine economies where wine retail followed a natural progression to prominence and now contribute significantly to the local wine economy (Hong Kong & Singapore are good examples).

But there is a catch – since India is unique in terms of the challenges traditional alcohol businesses face, the key to success in any retail venture will also have to be unique. A typical brick and mortar and supermarket model has to be complemented by add-ons aimed at unwavering customer focus, mainly to educate and engage a loyal membership base. These may range from regular tasting & appreciation sessions, brand training, wine masterclasses, paired dinners etc.
The Indian wine story stands at the crossroads where it will either find a much anticipated relevance in the world of wine or will remain a laggard owing to the burden of strict laws and tax regimes. Any new entrant in the business will have to find a way through this ‘either/or’ dilemma to decide whether to set up shop in the country.

Cheers,

Niladri