LinkedIn Post 1: The Drivers of Modern Wine Industry

Those active on LinkedIN may know that the professional networking site has just launched an article/blog publishing platform for some of its millions of users. The idea is to allow the members to make the most of targeted reach to fellow professionals and industry watchers.

As an active user of LinkedIN, I wanted to take advantage of this new feature and share my thoughts about a very interesting subject which I’ve been contemplating writing about (actually for this site, as I’ve been doing since 2008). So, I did end up writing on LI’s publisher and as expected, the response has been good. I am reproducing it here for the benefit of readers of this site. (See original)

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The wine industry and its functioning as we know today – dynamic and extremely progressive, is a far cry from a confined and traditional affair about two decades ago. While globalization has played a vital role, increased consumer awareness and a corresponding demand for more refined products and services, is at the crux of this dramatic transformation within a relatively short period of time. This demand, in turn, has given rise to various organisations and ideas which have helped shape up the contemporary trade and enhance its global appeal. In fact, wine’s rising popularity around the globe, especially in the last decade, wouldn’t have been possible without these innovative brands and smart individuals behind them. In a sense they represent the building blocks of the modern wine world.

Wine’s fascinating turnaround story is often measured by its commercial success worldwide, which is reflective in the stories we mostly come across in the media – like this recent one about most powerful wine brands. But in spite of economics being the ultimate yardstick of wine’s increasing footprint, the industry owes a great deal to the actual drivers of the contemporary business. The list below mentions the most notable of these brands, with an international presence and irrespective of their commercial prowess.
1.) Technology: Most of these are young companies which followed the start-up route during the wine boom of the late nineties and the first decade of this century. They have not only acted as vital connectors of information highways of the wine world but also simplified the way we gather information.

• CellarTracker: Those who use/follow CT swear by it, and why wouldn’t they? A one of its kind cellar management tool, it is the largest and most credible platform for serious wine lovers with an enviable database of tasting notes, wine reviews and recommendations. Eric LeVine‘s gift to the wine world is an invaluable one and will remain so for a long time to come.

• Wine-Searcher.com: If there is one organization which has brought transparency and accountability to the online wine trade, it undoubtedly has to be Wine- Searcher.com. Since its inception in 1999 in London (later moved to New Zealand), the company has gone through a dramatic transformation – both as a wine search engine, which remains its USP, and in its latest avatar as a wine news and information site. I had the good fortune of being a part of Wine-Searcher’s wine team and witness its raw ability to empower the wine consumer. Its strength lies in the amount of data it has accumulated over the years, and more importantly the ingenious way the data is integrated to fuel its search engine software.

• Social & professional networking sites: With the advent of web 2.0 and the corresponding rise of social media, it seems there is no limit to how much wine information is now available online, most of which is dynamic and real time. Today’s vibrant wine ecosystem is unimaginable without Facebook Likes & shares, Twitter’s witty one liners, LinkedIn’s professional inputs or Instagram’s creative photo sharing.

• Apps, apps & more apps (more the merrier!): With the increase of tech-savvy wine consumers, social media engagement and usage of mobile devices, it is but natural that so many mobile apps have flooded the market of late. They offer a host of features, ranging from label scanning for tasting notes and ratings, to those which let you sift through restaurant wine lists remotely, plus many many more.

2.) R&D, education & training: This sector of the industry is probably the most vital considering the scope and opportunities of spreading knowledge and information, particularly in young and upcoming wine cultures. A case in point is this short video about China’s rise as a major wine market (note that education is the most common keyword here).

• WSET: The Wine & Spirits Education Trust is at the forefront of wine education in the world. Whether it is basic wine knowledge or specialist qualifications, WSET’s contribution in spreading awareness about wine remains unparalleled.

• Court of Master Sommeliers: The hospitality industry provides a major source of wine consumption and enjoyment around the world and therefore it is of utmost importance that a trained manpower is available to fulfill this requirement. CMS offers major industry-recognized sommelier certifications, including the holy grail that is Master Sommelier.

• Other wine education providers: While there are many institutes around the world offering wide ranging courses; from wine production to marketing, there are some which have carved a niche for themselves. The likes of Roseworthy (University of Adelaide) and UC Davis stand out for their quality of wine production courses, whereas BEM Bordeaux has emerged as a chosen destination for business related studies.

• AWRI: A pioneer in R&D field, the Australian Wine Research Institute’s repertoire of ground-breaking research, especially in wine production, has helped producers around the world to overcome many challenges in the vineyard and winery, resulting in creation of more refined products. Whether it is advanced vineyard management, improving vine health, clonal research, sustainability innovations, simplifying wine microbiology, demystifying wine ageing, important studies on wine closures or valuable research on market behavior and consumer preferences, this organization’s list of research work has made it indispensable to the wine industry.

Then there are organizations like Wine Intelligence and IWSR (International Wine & Spirit Research) who excel in keeping track of market sentiments through specialized studies which include a range of market insights, trends and consumer behaviors, among others.

3.) The marketplace:With rapidly changing business dynamics and fierce competition among brands to capture new markets, there has been a revolution of sorts in how wine is sold today. While brick and mortar outlets still exist, their monopoly has steadily declined and replaced by numerous other ways consumers are able to source wine today.

• Liv-Ex: Although not a place where you can directly buy wine, it makes to this list solely on the basis of the unique proposition it brings to the fine wine market. It is like the wine world’s stock market, where wines are traded online and over phone and valued against Liv-Ex’s large data of historical and current wine prices. Those with a stake in the fine wine market or wish to have their fingers on the pulse of the market, consider it as an invaluable resource.

• Online wine stores: Wine e-commerce is big business today and with technology playing a big role in the promotion of the beverage, it is hardly surprising that they have mushroomed all over the world and catering to a big chunk of the market.

• Futures market: Buying/selling wines as futures is not a new phenomenon but in today’s wine economy it has gained added significance owing to a renewed focus on premium wines and a healthy perception of them being good source of alternative investment. No wonder, the futures/en primeur market is seen as a barometer of a country’s fine wine potential.

• Auction market: Those who followed the wine boom of the last five years which unfolded in the east, especially in Hong Kong, Singapore and mainland China, realize the importance of the auction market in generating a wave of interest and passion about the beverage. One may argue that this form of trading is super niche and hence has limited reach but the buzz which accompanies fine wine auctions is enough to make this form of trading a significant player in today’s wine economy.

4.) Critics, writers and domain experts: The contemporary wine world owes a lot to these individuals for spreading their wisdom and knowledge about wines and who positively influence our thoughts/opinions about the beverage. Whether it is an acclaimed writer, a prolific blogger or a mass-followed taster and critic, they have deep understanding about the subject and the dynamics of our industry. Thanks to their efforts, coupled with opening of new channels of communication, wine’s appreciation is on a steady rise worldwide. (The list of such personalities is too long to be included here).

5.) Sommeliers: The new breed of sommeliers are not just traditional wine servers – they are the new-age ambassadors of wine wielding enormous clout in the trade, a reason the hospitality industry lays a lot of emphasis in hiring top sommeliers to run their wine programs.

6.) The wine media: Last but not the least, how can our vinous thirst be quenched without the regular supply of news, views and analysis about virtually everything happening around the wine world? In spite of alternative sources of information (read social media) making inroads in the wine ecosystem, a vibrant mainstream wine media is still, and will remain, the primary source information.

Cheers,

Niladri

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Introducing three young additions to the ‘WSET Level 3 Club’ in India

When I was recently informed about the latest WSET Level 3 results in India, for which the exams were held in Mumbai earlier this year, it was naturally a moment of happiness and fulfillment. After all nothing is more satisfying for a trainer and mentor than to realize that his efforts have helped ambitious young  professionals cross significant career milestones. This rewarding feeling is further accentuated when these individuals achieve their wine learning goals with flying colours and with a clear objective of standing out in the fast-evolving hospitality industry.

As per expectations and anticipation, three of my ex-trainees, Hardik Arora, Sagar Nath and Vivek Boddul, were not only successful in negotiating the challenge but also managed to pass the exam with high grades. While Hardik achieved ‘Distinction’, Sagar and Vivek were awarded ‘Merits’.

What is noteworthy is that all of them achieved this feat by spending their own hard-earned money (normally, these courses and exams are employer-sponsored). Mind you, these certifications do not come cheap – the Level 3 course costs almost 80,000 bucks (Rs. 75,000 + Taxes). So, all credit to these young professionals for being self-motivated and self-driven to make a mark for themselves.

Sagar was among the 18 handpicked F&B professionals who were a part of India’s most comprehensive wine training program in 2011 (ITC Hotels Ultimate Sommelier Programme followed by WSET Level 3 course). He left ITC Hotels within a few months following this training to pursue better career opportunities and hence could not take a shot at the exams that year. Hardik and Vivek, on the other hand, were a part of the 25 ITC Hotels resources who underwent a similar training in 2012, although in this edition (unlike 2011), the WSET exam was not a part of the entire training package. But that did not stop them from pursuing their dream of acquiring this certification on their own, and quite deservedly they got their reward this year.

I am sure this result will inspire other motivated individuals from across the country to make this valuable investment in their career in 2014, and beyond.

Here is a brief introduction of the three additions to the WSET Level 3 club in India this year:

Hardik Arora

Hardik is a graduate from Institute of Hotel Management, Chandigarh and currently a member of  the ITC Maratha F&B team. After finishing the three week-long training in New Delhi in mid 2012, he has been appointed as the sommelier-in-charge of the hotel’s Pan Asian restaurant. He is an ambitious individual who wants to carve a niche for himself in the Indian beverage industry.

“It is a dream come true” he says about the result. “The fact that I managed to get a distinction in both theory and tasting, makes this extra special for me. Now I wish to use this knowledge and skill to reach new career heights in the hospitality or wine industry. I strongly hope that the Level 3 qualification would be a turning point in my career.”

“Attending the Level 3 training and Ultimate Sommelier Programme has so far been the best professional experience of my life and I am confident that it will help me become a better wine professional. I look forward to your continued advice and guidance for developing my career as a beverage professional.”  the ambitious professional further adds.

Vivek Boddul

Vivek Satyanarayan Boddul started his career with Oberoi Airport Services as a bartender. He moved to ITC Maratha after a 14 month stint with Oberoi. He has just been selected as a food & beverage management trainee with ITC Hotels.

“Selling premium wines is a prelude to an interesting turn my career took. The real passion of sommeliership ignited my mind when I was lucky to be a part of ITC Hotels advanced wine sommelier training which was mentored by Mr. Niladri Dhar. Subsequently Tulleeho organised the WSET level 3 program in Mumbai, which resulted in successfully completing the certification with merit rank.” he says enthusiastically.

He goes on to add “Looking forward to pursue my career in beverages preferably wines abiding to hotel industry. Simultaneously focussing on further qualification in wines and spirit to fine tune the existing knowledge by elevating the self to higher levels.”

Sagar Nath

Sagar Nath is an alumnus of the Institute of Hotel Management, Lucknow and currently resides in Mumbai. Since leaving ITC Hotels in late 2011, he has worked for two different wine importers. He was a Key Accounts Manager with Brindco when the results were announced.

This entrepreneurial wine lover says “WSET Level 3 is a dream which I always wanted to achieve. I am convinced that this will add a lot of value to my future career growth. Hopefully, I will also be able to make the most of my training and learning as a tool to spread awareness of the beverage. I want to be one of the ambassadors of wine in India.”

During his time in Mumbai, Sagar has spent a considerable time interacting with hotels about their wine  needs. He, like many of us in the industry, feels that quality wine training differentiates a good wine program from those which lack a winning edge. “We need many more trained and skilled professionals in the industry. My own experience of the training and now this qualification, proves how much difference quality training can make in understanding and appreciating wine.” he concludes.

Congratulations and best wishes to all three of them, and here’s hoping to see many more young professionals gaining such wine qualifications in the future.

Cheers,

Niladri

The curious case of India & China’s love for wine

Wine has largely been a Western indulgence until the turn of this century, when, the rise of China and India, in addition to other Eastern economies, signaled a new happy hunting ground for the beautiful beverage. What are the factors that dictate wine’s stellar rise in popularity in this part of the world? Most importantly, is this emergence of a new ‘New World’ and sign of things to come in the world wine scene?

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In its long recorded history, the wine world has witnessed many defining eras which shaped up its cultural contours and market dynamics. The last two centuries have been particularly important in wine’s overall evolution. While the 19th century was marked by the advent of a much imitated classification system, spread of Vinifera vines outside Europe and the Phylloxera epidemic, the 20th century was shaped up by the great depression, emergence of the New World, rise and influence of the wine critic/writer and globalization of the beverage.

In recent times, and majority of the 21st century, three significant factors have influenced the wine market – the rise of the East as a major wine destination, preponderance of technology and social media in wine promotion and the global financial meltdown of 2008/09. While the latter was thankfully short-lived, and social media’s influence today spreads across every sphere of human lives, wine’s popularity in non-traditional wine drinking countries, especially in Asia, is somewhat intriguing and arouses curiosity.

Unlike their counterparts in Europe where wine has been an intrinsic part of the culture since time immemorial, the East’s (and especially its two behemoths, China and India) affection for the beverage is rather new-found and recent. With a few exceptions, quality wine-drinking in Asia does not even go back a decade. But one look at the popularity and growth trends, in addition to immense stature wine now enjoys in this part of the world, suggest that the East has definitely arrived on the wine scene.

So what explains this rise in popularity in such a short period of time, in what was once considered an ignorant market for wine?

To begin with, it is well-established and well-documented that Economic growth is in the core of China and India’s thirst for wine. But are there other associated and independent factors which have contributed to this new-found admiration for the beverage? Let’s explore:

# Demography >>> Rapid economic advancement and wealth generation in China and India has created a demography with high disposable incomes, mostly spent on the pleasures of life. This mostly comprises of an aspirational middle class and an outward-looking young generation – well-informed, well-traveled and cosmopolitan, who are as comfortable being global citizens as Indians or Chinese. Wine drinking may not come naturally to them but this section of the society  certainly fosters the desire to learn and adapt to new ways of life, a reason more and more young people are changing their drinking habits and switching to wine from other beverages.

# New paradigms of wine and food pairing – old clichés are dead >>> One of the most significant developments of this era has been the debunking of many stereotypical food & pairing specifications, which has helped in promoting wines in countries where the local cuisines were earlier thought unfit for marrying with wine. Whether it is the lighter style of Pan-Asian food and its more complex variants involving redolent herbs and condiments, or the exotic aromas of Indian spices, wine’s compatibility with Asian cuisines are being defined anew and with renewed gusto.

On one hand, the proponents of ‘aromatic wines only for Asian food’ theory are having a re-look at their food & wine pairing approach, on the other, the hospitality industry is acting as the catalyst for this reform. One has to flip through the wine lists of luxury hotels and engage with professional sommeliers to realize the revolutionary changes that have taken place in the overall mindset of drinking a vast array of wine styles with local food.

Decoding Indian cuisine by individual spices helps in food pairing decisions. GSM blends and Zinfandels are good matches with dishes rich in sweet Indian spices

Nowadays, it is commonplace to find wine lists which embrace and promote Zinfandels and Tempranillos with equal ease and confidence as the much favored Rieslings and Gewürztraminers.

# Accessibility to information and knowledge >>> Gone are the days when wine literature was confined to paperbacks and high-end, glossy magazines. Today there is hardly any information about wine which cannot be accessed online. Although a global phenomenon, Asians, especially in countries like India and China, have made knowledge gathering through internet a way of their lives. And quite understandably, this has resulted in a new-age way of wine learning, which in turn is aiding the spread of a healthy wine culture.

The demand for wine knowledge has also resulted in the birth of a thriving wine media, both online and print, which are acting as information hubs for the knowledge seeking folks.

# Quality training and education >>> During the last decade, the level of formal wine education and training for trade and general wine appreciation programs for the consumer have improved considerably. Education providers like the WSET have proliferated throughout the two countries, uplifting the overall awareness of wine. Additionally, there are many private organizations which offer regular wine sampling and food pairing courses to the urban wannabe enthusiasts. All these have contributed in the learning and promotion of wine.

Training and wine appreciation workshops are playing a vital role in creating a healthy wine culture

# Rapid urbanization >>> According to findings by McKinsey Global Institute in 2010, both China and India are experiencing unprecedented urbanization, resulting in noticeable churns in almost every sphere of life in these geographies. Wine, being a part of urban lifestyle, is probably one of the few highly desirable consumer products which has directly benefited from this social transformation.

# Rise of the Sommelier >>> The hospitality sector which propels the wine juggernaut in the two countries has taken a leaf out of their American and European counterparts in projecting the sommelier as a worthy wine ambassador. Today it is commonplace to find certified and professionally trained sommeliers in branded restaurants all over the region.

Armed with technical expertise and passion for the subject, these sommeliers (and other wine professionals) have become the de-facto wine evangelists capable of influencing wine drinking habits in their respective geographies. Many of them regularly appear in the media also to share the virtues of wine drinking and their overall enjoyment.

# Wine Events >>> China, led by Hong Kong and Shanghai, has undoubtedly become an important wine events destination of the world. Whether it is Vinexpo, numerous trade events, high profile fine-wine dinners hosted by who’s who of the wine industry or events organized by various wine-producing countries’ trade bodies, each has contributed to the wine buzz in the country.

Wine events like the annual Vinexpo have significantly contributed to wine’s popularity in China

India, in comparison, is yet to become a hot international events destination, although in the last couple of years the country has witnessed many high profile wine dinners, niche consumer events and wine festivals. Reputed names like the Hospices de Beaune, top Bordeaux chateaux and many acclaimed producers from across the world have included India as part of their annual Asian itinerary.  These have prepared the groundwork for many such future events, in addition to generating heightened interest among the wine loving community in the country.

# Wine as a health drink >>> Health benefits of wine is an in-vogue topic in the mainstream as well as wine media in the two countries. With cardiac diseases on the rise in this part of the world and severe medical stigma attached to spirit consumption, wine, with its heart-friendly qualities has found a large dedicated fan following.

Wine’s soaring popularity in India and China and its impact on their drinking culture and trade has firmly placed the two countries on the world wine map. Experts believe, and rightly so, that in spite of many ‘teething problems’ like fraudulent practices and fakery in China and highly discriminatory and restrictive taxation regime on imported wines in India, the two countries have demonstrated all the potential to become worthy torch bearers of the East’s wine renaissance. There is every indication that this new-found affection will culminate in a life-long relationship.

Cheers,

Niladri

Introducing the latest Champagne Scholarship winner from India

Sommelier Kathiravan Govindaraj

A brief post to announce and introduce the winner of the Champagne Scholarship, India, for this year.

As is well known within the industry, the WSET, along with Bureau du Champagne started offering this prestigious scholarship last year (Ravi Joshi won it in 2012) to an Indian candidate who has performed exceedingly well in the WSET Level 3 exam and who displays a strong commitment to the subject. Apart from the score in Level 3, the selection process for this award involves completing a written questionnaire to the selectors’ satisfaction followed by interviews. This selection process started in the last quarter of 2012 and the final result was recently declared.

It is with profound sense of pride and pleasure I introduce this year’s winner, Kathiravan Govindaraj, Sommelier extraordinaire of Sheraton Park Hotel, Chennai. Kathiravan was a part of the 18 ITC Hotels resources who underwent the comprehensive 45-day Level 3 wine training program conducted by yours truly at ITC Maurya in August/September 2011 (the first part of the comprehensive training initiatives in the organization). He was always the star performer during the training and internal assessments as well as in the WSET Level 3 exam, which he passed with a distinction (the only candidate to have achieved this in the group). Also, following the training he used his wine learning to very good effect in the hotel where he is the leading Sommelier, winning many guest accolades in addition to improving the wine sales. In fact, he is one of the most wine-focused F&B professionals within the ITC Hotels chain now.

The scholarhip will give him the opportunity to travel to the Champagne region for a comprehensive study tour.

I feel particularly proud to have trained and mentored Kathiravan throughout my time with ITC Hotels and this scholarship is almost like a parting gift for me. Now I hope that he uses this rare opportunity to propel his wine career in India. We need more dedicated wine professionals like him in the country.

Well done Kathir…see you on top!

Cheers,

Niladri

Restaurant Wine Lists – Component of a wine program you cannot afford to ignore

The following article was originally featured in the delWine & Indian Wine Academy website where it appears under the title ‘Making Restaurant Wine Lists‘.

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In spite of India’s late entry into the world of wine as a serious consumer, the country has come a long way in its quest to become a highly sought after market for the beautiful beverage. In the absence of a robust retail and online sector, wine business in India is almost entirely driven by the hospitality industry. And given the high margins derived from their sales in luxury hotels and an ever-increasing demand and awareness, wine has well and truly replaced other (stronger) alcoholic beverages as the leading contributor to F&B revenues in top hotels and their restaurants, as well as standalone properties.

Hotel chains which represent some of the most iconic and signature food brands but were not necessarily typical ‘wine & food destinations’ until sometime ago, are also on a course-correction phase and now investing prudently on improving their wine offerings.

The realization within the country’s F&B community about the importance of wine and its contribution to the bottom line and stature has resulted in added focus on every aspect related to wines, especially wine lists and their content and design. No wonder these have evolved from simple bill of fares to classic menus packed with many unique features and valuable information. All these are a part of a clear business strategy to capitalize on wine’s acceptance and superior placement vis-a-vis other beverages.

Undoubtedly, wine lists are the face of any wine program and often reflect the organisation’s commitment to the ‘wine cause’, a reason why a lot of attention should be dedicated in their creation.

So what makes a great wine list and how can it be optimized to achieve larger business goals? Whilst there may be multiple perceptions about what constitutes a high quality wine list, five main factors need to be addressed while designing one:

• Balance: Achieving harmony across all parameters is the single-most critical requirement in creating world-class wine lists. A right balance of regions / appellations, grapes / blends, styles & types, price points and number of labels (as per your inventory and storage specifications) will go a long way in boosting your image as a wine-friendly gastronomic destination in addition to adding handsomely to your revenues.

Therefore, a selection of ‘terroir-driven’, earthy Pinot Noirs from Burgundy are highly desirable but so are the fruit-forward and upfront Pinots from Central Otago. A heavily oaked and lees-matured Chardonnay with its buttery texture will perfectly accompany some of your richer main course items but the lighter and fruitier Albarino might just be the wine for those who do not appreciate oak in their whites. Similarly, Champagnes are must-haves in every list but why not expand your selection by including other interesting Traditional Method sparkling wines? The possibilities of achieving the right balance in a wine list are many…you just have to put your wine expertise to the best use.

In some F&B destinations of our country, this balance is overlooked to project an enviable ‘luxury quotient’, by loading high-end, super-premium and cult wines in their lists. This unsustainable approach not only restricts the spread of wine’s popularity but also likely to result in a failure of the organisation’s wine program in the long run.

• Information: No menu (food or beverage, doesn’t matter) is worth its salt without the bare minimum information it provides to the customers. For wine, even a bare minimum is not enough as every wine is unique in its profile and carries its idiosyncrasy in the bottle, which needs to be decoded for everyone’s convenience. Great wine lists will also distinguish themselves by offering relevant recommendations with the cuisine served.

Also, it is critical to ensure that all your information is accurate, factually correct and relevant to the wines. Pay particular attention to the spellings…one of the most common issues in many wine lists that I have encountered in India.

• Compatibility to the cuisine: Keeping the balance factor in mind, wine lists must ensure that the majority styles and types of wines in the lists are friendly to the cuisine served. If this factor is not given its due importance, expect a large number of your wines to languish in the stores for a long time, locking in vital cash. For example, it is not advisable to include a lot of heavy textured, oak-influenced and rich wines in a wine list of Oriental cuisine restaurant, serving predominantly light and delicate dishes.

• Overall business objective: What is your pricing policy? Are you overstretching your inventory limits and value to accommodate large number of labels? Do you have optimum storage conditions and cellaring capacity? What is your capacity of holding slow moving items? Is there a robust wine training regime in place which will ensure that the wine offerings are effectively implemented by the frontline staff? What is the realistic percentage of wine sales do you want to achieve against the overall F&B revenue? Does your wine list reflect the spending capacity of your customers? Does it meet their expectations? These are some of the questions one needs to bear in mind while designing the wine list. So, ensure that you have a checklist of your business goals (related to wine sales) handy while creating the list.

• Uniqueness: Last but not the least, set yourself apart by designing a wine list which offers something different to your customers, something that they will remember and talk about. It could be exclusive labels, a never-seen-before design, layout and presentation, a Wow-inducing wine-by-the-glass program, interesting but valid wine pairing recommendations or even simple features like seasonal promotions etc.

Whilst everyone wants to have their share of the wine pie, only those who are willing to invest wisely in their wine program are likely to walk away with the largest slices. A thoughtful investment in your wine list could be one of the two main strategic decisions which is likely to keep you ahead in the race (the other being quality wine training and creation of a dedicated Sommelier cadre).

More about the significance of quality wine education and training coming up later…

Cheers,

Niladri

ITC Hotels wine training – Season 2

In this brief post, I continue from where I left in a similar story in 2011. As a sequel to a key initiative put in place last year, which was widely covered in the Indian wine media, a large number of key F&B resources from across the ITC Hotels chain went through a structured and customized wine training this year too. Armed with their newfound knowledge and skills, this Sommelier cadre is driving a resurgent wine program throughout the chain.

Since joining ITC Hotels last year, it has been my consistent endeavour to lay special impetus on effective wine training, for it is the most vital ingredient in making a wine program successful. Based on this conviction, a long-term plan has been devised to invest in top-notch wine training programs throughout the group in Luxury Collection hotels. Although the returns on this investment have already started to trickle in, it is expected that in the near and distant future this endeavour will go a long way in creating a benchmark wine culture in the Indian hospitality industry.

This year, a total of 150 F&B service staff at all levels went through a systematic and level-by-level selection and training, culminating in the ‘ITC Hotels Level 3 in Wines’. 25 young professionals were awarded this certification and are now proudly leading various wine initiatives in their respective hotels and F&B outlets. They join the core group of 18 Sommeliers certified in 2011.

Every level of the ITC Hotels wine training has been carefully designed to match-up to world standards as well as to cater to the needs of the Indian hospitality scenario, especially those which dictate the business dynamics of ITC Hotels. Whilst the Level 1 was aimed at building the foundation and Level 2 as the stepping stone to acquire advanced professional skills, the Level 3 has been the most potent in achieving high skill levels and in turn larger business goals. This expansive and all-encompassing wine training not only aims to impart theoretical knowledge about a wide range of topics related to the world of wine but also, and most importantly, create the very best F&B sales workforce in India.

Lastly, it gives me great satisfaction and sense of achievement in claiming that so far in the country, this wine training exercise has been the most detailed and comprehensive within a single hotel chain (both in terms of numbers trained and level and content of training). This claim is based on the information I have gathered from my contacts in other hotel chains, speaking to industry experts and information available in the media.

Here is a slideshow from this year’s trainings:

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The great Indian obsession with the ‘Sommelier’

I often wonder why we Indians, especially in the media, hospitality and wine industry, are so obsessed with the word Sommelier. Whether it is a wine related analysis in a national newspaper, an article in a lifestyle magazine or myriad of profiles on social media and professional network websites, it seems to be omnipresent. Not that there is anything wrong with this obsession but the way it is frequently used is the contentious part.

With a few genuine exceptions, it is an inappropriately overused term which often overlooks the specialist nature of a Sommelier’s role in the contemporary wine and hospitality business. Why is this so?  Is it because it comes across as a ‘posh’ (as one of my friends recently suggested), in-vogue and highly saleable jargon or simply because its blatant and rampant use as a tool for self-branding has struck a positive note with the masses and media in large? In my view it is a mix of all these plus an easy way of influencing a young and nascent wine culture. The fact that it is a French word makes it more chic, probably!

Mind you, when used correctly and thoughtfully, the usage of the word Sommelier should only be reserved for wine professionals with requisite credentials and/or training. It shouldn’t be an honorary title but a professional designation. Also, one has to earn a Sommelier’s position, not just claim to be one. I have come across many instances where the concept of a Sommelier is awfully misrepresented – whether it is to describe anyone who conducts wine sampling sessions to even untrained F&B professionals in five-star hotels who pour wine on the table. Whilst they may not be able to perform any other tasks expected of a professional Sommelier, a capable Sommelier on the other hand will be able to carry out both the tasks effortlessly, in addition to all other specialized roles he/she is trained to do.

I have also recently come across another media speak used for describing Sommeliers, and once again it is not representative of a Sommelier’s complete profile.  I am referring to the term ‘Wine Taster’. Whilst tasting a wine to deduce information about it is just a part of  a Sommelier’s overall repertoire, it is amateurish (and misleading, to some extent) to use the term to portray professional Sommeliers.

So, who is a Sommelier?

First of all, a formal training is a must which can be acquired from professional Sommelier organisations like the  Court of Master Sommeliers. This is a vital differentiator which separates the wheat from the chaff. Engage in a serious wine talk with the wine guy during your next dinner out and you will know what I mean. A genuine Sommelier will be authoritative, confident and most importantly will be highly knowledgeable (but modest) about the world of wine and beverages.

Those who do not have a formal qualification can also be in the league of professional Sommeliers provided they have undergone an extensive training and mentorship program under a duly certified and experienced Sommelier,  and are directly responsible  for influencing the wine program of their hotel/restaurant.

Apart from the mandatory training and qualification, a professional Sommelier should also be able to skillfully perform the following:

• Offer expert wine advice and service to customers in a fine-dining environment
• Pair wine and food thoughtfully and ensuring perfect harmony between the two
• Conduct effective wine sampling and training sessions
• Create effective wine lists
• Conduct profitable wine promotions
• Be at ease with inventory management, wine storage requirements and cellaring techniques
• Be efficient in costing, forecasting and ordering and other beverage control specifications
• Be abreast with the latest trends in the wine industry, especially vintage conditions in different parts of the wine world
• Be adequately informed about other beverages and cigars (if it is a part of the establishment’s offerings)

I am often referred to as a Sommelier and as much as I like to be called one, I have to be honest in admitting that there are occasions when I feel more comfortable to be known simply as a wine professional. This at least ensures that I do not fall into the category of media created and self-proclaimed Sommeliers.

Cheers,

Niladri

Insights into India’s most comprehensive wine training program

As mentioned in my last post, I was taking a break from writing on this site as I am totally immersed into the ITC Hotels wine program. But I am compelled to come back due to friendly suggestions that I should occasionally share my experience with the outside world. So here I am with my first update on what I’ve been up to so far. My first assignment was to put in place a unique training program for a chosen group of 18 front line F&B resources from across the ITC Hotels chain. This was a first of its kind initiative in India, not only due to the detail and comprehensiveness of the program but also because it was aimed at achieving the dual objectives of imparting world-class sommelier skills and meet the WSET Level 3 specifications.

Here are some snaps from the fun-filled training sessions. Click on the pics for larger images.

A session in progress

All poured and ready to be sampled

Intense concentration!

Green tea…palate cleanser?

Me lecturing!

We had a few birthdays during the training

The training was conducted at ITC Maurya and went on for 45 days. The trainees were taken through all the major wine regions of the world in relation to their location, wine-growing conditions, specialities in terms of styles and types of wine production, viticulture & wine-making, local wine laws, labelling regimes,  commercial implications of particular labels and styles on the world-wine trade, sommelier skills, food & wine pairing skills and wine appreciation sessions, among many other topics.

One of the highlights of the training was a systematic tasting of more than 150 wines over this period of time. These included as basic wines as mass-produced Jacob’s Creek to Prestige  Cuvée Champagnes  and Cru Classé Bordeauxs and almost every possible variants in between…lucky us!

At the end of the intense 45 day training the candidates went through a five-day orientation on Level 3 Advanced course by a WSET accredited tutor Charles Crawfurd, MW, followed by the exam. Tulleeho, the only Approved Programme Provider (APP) for this level in India arranged for the orientation as well as the final examination. The team at Tulleeho have been very helpful throughout the training program.

Due to its uniqueness and trendsetting nature in the Indian hospitality scene, the training also received a well-deserved attention in the country’s wine media. Sommelier India, Indian Wine Academy and Wineindia.in are few notable ones who covered this initiative. Check out the following links for the articles:

WSET Level 3 Certification Debuts in India

ITC Hotels raise the antennae for wine

India’s most comprehensive wine training program conducted at the ITC Maurya

Will be back with my next update on the creation of a new wine list for the chain. Until then…happy wining!

Quality Wine Education – key to success in unconventional markets

Vinexpo Hong Kong, the Asia-Pacific version of the parent event in Bordeaux and one of the most important annual fixtures of the international wine calendar, concluded recently with much fanfare and a bullish outlook for the region’s wine business. The grand occasion not only lived up to all the hype and expectations, it also reinforced Hong Kong’s stature as the world’s most desired wine destination.

In addition to the usual business protocols and showcases, this year’s event also highlighted the significance of wine education to succeed in new but hugely promising markets like China. The key message; consumer awareness along with a well-informed industry workforce is vital in developing and maintaining a robust wine economy. Here is the coverage of the news article on decanter.com.

Although the news dealt with the importance of wine education in mainland China, considering the enormous prospects it has to offer to the wine businesses world over, the core message is universal and holds equally true for a country like India where wine is increasingly making a headway as part of the urban lifestyle.

So, what are the options available for individuals (and businesses alike, for their employees) seeking to acquire/enhance their wine knowledge? Whether one is contemplating a serious career in the wine industry, the trade looking for well-structured courses to educate their staff or you are simply smitten by the charm of wine and want to demystify the intricacies related to its production and enjoyment, there are numerous options out there awaiting to be explored. Among these, there are only a few selected and trusted ones which offer the most innovative and world-class courses and provide the most comprehensive wine education. I have listed them below.

Please note that courses related to wine production (Wine-making & Viticulture) do not feature in the following list as their focus is markedly different from general wine education.

■ Wine & Spirit Education Trust – WSET, as it is commonly known, is by far the most reliable and effective wine education provider in the world. Recognised the world over for the quality and depth of the courses, it has to be the numero uno of all the dedicated wine education providers. The enormous demand for its certifications means that the WSET is also the fastest growing wine educator outside its original home, the United Kingdom. A rigorous selection process of the APPs (Approved Programme Providers) and a centralized examination control (in London) also make these courses very trustworthy.

The Systematic Approach to Tasting (SAT) wine, developed by WSET is also one of its indisputable USPs which has set a benchmark for many other courses around the world.

The four levels (plus an additional case study, the Level 5 Honours Diploma), each with their distinct theory and practical tasting papers, cater to the needs of different skill levels of the industry. The Level 4 Diploma is a challenging but enlightening two years’ expedition which covers all the wine regions of the world with an additional focus on the commercial and business side of wine-growing plus testing an individual’s ability to correctly identify wines after tasting them blind. The Diploma  is considered to be a vital stepping stone towards the holy grail of all wine qualifications; the Master of Wine (MW).

■ Court of Master Sommeliers – The CMS is a very highly regarded organisation offering wine courses at various levels like the WSET but with a strong focus on the beverage service sector, more precisely to groom professional sommeliers. It’s highest certification leads to the coveted designation of ‘Master Sommelier (MS)’. There are only 170 (till date) of these top wine professionals in the world and majority of them are responsible for running some of the most successful and critically acclaimed wine programs, not only in the hospitality industry but also in the wider wine trade.

■ Society of Wine Educators – Although not yet as internationally recognised as the previous two, the SWE deserves a mention solely based on the quality and clear-cut purpose of its three-tier wine certification program. These are; ‘Certified specialist of Wine (CSW)’, ‘Certified Wine Educator (CWE)’ and ‘Certified Specialist of Spirits (CSS)’.

■ Wine MBA from the Bordeaux Management School – A one of its kind MBA program designed for wine professionals aspiring to take the next big step in the world wine trade. This unique course is structured keeping in mind the dynamics of the present day global wine business. Students have the choice of pursuing this option from any of the four strategic locations – Bordeaux, Adelaide, London or the UC Davis campus in California.

■ Courses run by wine experts – A lot of individuals offer different levels of wine courses which can help you get a head start in the industry or enhance your wine appreciation capabilities. Most of them will either hold a wine educator’s certificate from a recognised institute (like the WSET) or should be adequately trained/qualified to be able to be both authoritative and informative in their teachings. In countries like the UK, USA and New Zealand, many such courses are run by Masters of Wine or Master Sommeliers.

■ Others – There are a number of other options which can be explored as means of laying a foundation for wine knowledge. Most cosmopolitan societies nowadays boast of institutes offering wine courses of various sizes and affiliations. These range from customized courses based on particular requirements like training restaurant/bar staff to laid back and fun events.

There are a myriad of factors that play crucial roles in creating and developing a healthy wine culture in an untraditional market, among which, quality education is probably the most key ingredient that helps in sustaining its popularity and commercial success. Therefore it is in the larger interest of a country’s wine industry to recognise this fact and assign it the pivotal role in all attempts to promote the beautiful beverage.

Cheers,

Niladri